FAQs

How do I redeem my offer?

Redeem your offer by visiting Graton Casino and signing up for Graton Rewards. Bring your offer to the Graton Rewards Booth any time, or schedule your visit in advance to expedite the enrollment process. If you would like to take advantage of your free overnight stay, please call 707.588.7111 to make a reservation.

How do I get my free gift?

Earn 1,500 Rewards Points within 48 hours of enrolling in Graton Rewards to earn your $200 VIP Gift! Redemption certificates may be picked up at the Graton Rewards Booth through September 30, 2024.

How do I book a hotel reservation?

Call our reservations line at 707.588.7111 for assistance with booking or changing your reservation.

How old do you have to be to book a hotel reservation?

Individuals must be 21 or older in order to reserve a room and stay in the hotel.

May I bring my pet or service animal into the hotel?

Pets are not allowed to stay in the hotel. Guests may bring service animals provided they comply with ADA Guidelines.

Can another person check in to my hotel reservation?

Only the individual that booked a reservation may perform the initial check in process and must present a valid photo ID.

What is your cancellation policy?

72 hours’ notice is preferred in order to cancel a reservation.

How do I book a cabana?

For cabana reservations and information, please contact Guest Services at 707-588-7100.

Do you offer beverage service?

Beverage service is available on the casino floor 24 hours a day.

How many games do you have?

Our selection of games includes over 3,000 of the hottest new slots to choose from and over 100 table games with exclusive side bets.

How old do you have to be to play on the casino floor?

All guests must be 21 years or older in order to play on the casino floor.

What form of identification is required if I win a jackpot?

In order to collect a jackpot, guests must present a valid, government issued photo id.